Privacy Policy

Last updated: 14/NOV/2025

1. Introduction

Welcome to Peptolabs

This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our Site, create an account, make a purchase, or otherwise interact with our services.

We comply with the UK GDPR, the Data Protection Act 2018, and, where applicable, the EU GDPR.

2. Information We Collect

We collect and process personal data when you:

Visit our website

Create an account

Place an order

Subscribe to marketing or newsletters

Engage with our site using cookies or analytics

The information we may collect includes:

Identity Data

Name

Username (if created)

Billing address

Shipping address

Email address

Phone number (optional)

Partial payment information (processed securely by Shopify Payments, PayPal, or other payment processors)

Transaction Data

Products purchased

Order history

Order values

Technical Data

IP address

Browser type and version

Device and operating system

Shopify cookies and session data

Usage Data

Pages viewed

Time spent on pages

Website navigation behaviour

Marketing Data

Preferences for email marketing or offers

Tracking data from analytics or ad platforms (if consented)

3. How We Use Your Information

We use your information to:

Process and deliver orders

Manage your account

Communicate purchase updates, confirmations, and support responses

Improve website functionality, customer experience, and product offerings

Prevent fraud and protect website security

Send marketing emails (only when you have consented)

We do not sell your personal information.

4. Legal Basis for Processing

Under the UK/EU GDPR, we process your data under one or more lawful bases:

Contractual necessity – to fulfil orders and provide requested services

Legitimate interests – analytics, fraud prevention, and improving customer experience

Consent – for marketing emails and non-essential cookies

5. Sharing Your Data

We only share your personal information with trusted third parties essential for operating Peptolabs, including:

Shopify (e-commerce hosting and order management)

Payment processors (Shopify Payments, PayPal, Stripe, etc.)

Shipping and courier services

Email marketing tools (Klaviyo, Mailchimp, Brevo, etc.)

Analytics platforms (Google Analytics, Meta Pixel, etc.)

All third parties are required to maintain appropriate data protection standards.

6. Cookies

Our Site uses cookies and similar tracking technologies to:

Maintain your shopping cart

Enable secure login

Analyse visitor behaviour

Improve performance

Provide personalised marketing (with consent)

You may disable cookies in your browser settings, although some features may not work properly.

7. Data Retention

We retain your data only for as long as necessary to:

Fulfil your order

Support customer service

Meet tax and legal requirements

Typical retention periods:

Order records: 6 years (for tax and audit compliance)

Marketing data: until consent is withdrawn

Analytics data: anonymised after 14–26 months

8. Your Rights

Under the UK and EU GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion (“right to be forgotten”)

Restrict processing

Object to certain uses of your data

Request data portability

Withdraw marketing consent at any time

To exercise these rights, contact us at:

📧 peptolabs@gmail.com

9. Data Security

We take appropriate organisational and technical measures to safeguard your data, including:

SSL encryption

Secure Shopify infrastructure

Controlled staff access

Fraud prevention systems

Regular security and platform updates

While we implement industry-standard protections, no system is completely secure.

10. Transfers Outside the UK/EU

Some of our service providers (e.g., Shopify, Google, email providers) may operate outside the UK/EU.

When data is transferred internationally, we ensure appropriate safeguards such as:

Standard Contractual Clauses (SCCs)

International Data Transfer Addendums

UK adequacy decisions

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any revisions will be posted on this page, with the updated date shown at the top.

12. Contact Us

For questions, requests, or privacy concerns, contact us:

Peptolabs

📧 peptolabs@gmail.com

We are committed to protecting your privacy and ensuring transparent handling of your personal data.